Refund policy
If you’re looking to return or exchange your clips for whatever reason, we’re here to help! We offer returns within 30 days of delivery. You can return your unused product for store credit, a different product, or a refund to the original payment method. If required, return shipping to Hey Ricochet is the responsibility of the buyer.
Policy Exceptions & Rules
Please note the following exceptions to our return and refund policy:
- Discounted items are final sale and cannot be returned or exchanged.
- Returned items must have no visible signs of wear or use.
Shipping & Checkout+ Coverage
Return shipping responsibilities depend on whether you purchased Checkout+ coverage at checkout:
If you purchased Checkout+ coverage, please initiate their returns through our Returns Portal, where you will receive a free return shipping label. Customers that did not purchase checkout+ coverage, will still use our Returns Portal to initiate their returns and will be provided a return shipping label they are responsible for paying for.
Checkout+ coverage is non-refundable and can only be purchased at the time of checkout.
European Union 14 day cooling off period
Right of Withdrawal
Under the EU Consumer Rights Directive, you have the right to withdraw from many contracts within 14 days of receiving your order, without providing any reason.
To exercise your right of withdrawal, click here
Please note that under Article 14(1) of Directive 2011/83/EU, customers are responsible for the cost of return shipping. A prepaid label will be provided through our withdrawal portal; the label cost will be deducted from your refund.
We will issue your refund within fourteen (14) days of receiving notification of your cancellation, or, if later, once we have received the returned goods or you have provided proof that the goods have been shipped back to us.
This right applies to all items purchased through our store, with certain exceptions such as digital products, perishable goods, sealed personal hygiene products, and personalized items, as set forth in Article 16 of Directive 2011/83/EU.
Initiate a Return
To initiate a return, please use our Returns Portal here