Frequently Asked Questions

Packages are normally dispatched from Hey Ricochet within 3-7 business days via USPS. This may be longer during times of exceptionally high order volume. 

Please note that orders that contain pre-order items will not ship until all products in the order are in stock.

Once an item has been packaged and dropped off to the shipping courier, it is out of our hands. We are not responsible for delayed, damaged, or lost packages. If you have issues once your item has shipped, please contact the appropriate courier.

If your package’s tracking status is delivered and you claim to have not received it, you must file a claim with the appropriate courier who was responsible for the final delivery. It is always helpful to double check the address you put in at checkout, check with your postal carrier and neighbors, or wait 24-48 hours to see if delivery status will update. The link to file a claim with USPS can be found here: http://www.usps.com/help/missing-mail.htm

Domestic orders are shipped via USPS Ground Advantage and usually delivered within 3-5 business days. This is dependent on USPS traffic, weather, local delays, holidays, and other potential delays.

International orders can be more variable and shipping time is dependent on selected carrier (UPS, FedEx, and DHL) and shipping service.

You can always check the current status of your order using the tracking number provided in the shipping confirmation email.

Pre-orders are dispatched in a timeline dependent on the item description when the item is ordered, generally ranging from 1 to 3 months after the order is placed. You can find order expectations for current pre-orders below.

Vintage Lamp Claw Clips: Expected to ship December 2025 through January 2026

Tackle Box Clip Sets: Expected to ship January 2026

We accept all major credit cards

If you’re looking to return or exchange your clips for whatever reason, we’re here to help! We offer returns within 30 days of purchase. You can return your unused product for store credit, a different product, or a refund to the original payment method. If required, return shipping to Hey Ricochet is the responsibility of the buyer.

Please note the following exceptions to our return and refund policy:

• Discounted items are final sale and cannot be returned or exchanged.
• Returned items must have no visible signs of wear or use.

To initiate a return, please email us at info@heyricochet.com with your order number, full name, and desired return method. 

We can cancel your order within 24 hours of it being placed, as long as it has not already been processed and shipped during this timeframe. To make changes to an order, please email info@heyricochet.com and we will try to assist on a case by case basis.

Yes, we offer exchanges within 30 days of purchase where you can return your unused product for a different product. Please note that return shipping to Hey Ricochet is the responsibility of the buyer. Any difference in the cost of products will be invoiced or refunded as appropriate.

To initiate a exchange, please email us at info@heyricochet. with your order number, full name, and desired exchange. 

We do! We ship to more than 30 countries worldwide.

We love a good collab. Send us a note to info@heyricochet.com so we can start to chat!